Hello everyone! I am a new here. I bought Sansa Express 2 Gb.
I have a problem with my player, I decided to update the firmware, but it completely went wrong.
Sansa Firmware Updater did not work after few tries (Windows XP), the installation didn’t start.
I downloaded the zip file with 01.01.12 firmware for Europe, unzipped it to my Desktop, moved the mentioned file to windows 32/…, then I started the SansaExpressUpdater and after a few seconds I got the message:
"SCSI Sense code: Device reported an undefined sense code
0xf0, 0x0, 0x9, 0x0, 0x0, 0x0, 0x0, 0xa, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0, 0x0"
Then the update quickly finished, with text “Your device is updated” but no text no name of the firmware version. Player shut off, then connected again to computer. I tried this many times, but no progress. When I disconnect the player and turn it on only San Disk logo appears and then nothing (black screen).
Please, help me to make my Sansa Express live again!!!