Day 3 (and I have owned other sandisk players). I loaded the updated software to the clip-jam. I downloaded a free French audiobook to my computer from youtube. It plays from my computer. I then repeatedly tried to download the audo book to the clip-jam. It shows up as being in the audible when I examine the clip-jam connected to my computer. I have put it in and out into books/music/audible and even outside the categories. Cannot find it when I disconnect the clip-jam from the computer and would like to play it. Using windows 10 and 5K player (download software from youtube).
An open invitation to any knowledgable person on the west side of Los Angeles zip 90066 for a Chinese food lunch to solve this problem. Invitation also extended to any engineer mployee of sandisk so I can give suggestions on how to rewrite the manual.