# File Format not supported message on my Clip sport plus Sandisk

**URL:** <https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237>\
**Category:** Clip Sport\
**Created:** [November 11, 2022, 12:51am UTC](https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237 "2022-11-11T00:51:24Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Raiza](https://avatars.discourse-cdn.com/v4/letter/r/8797f3/32.png) [@Raiza](https://forums.sandisk.com/u/Raiza)\
**Post date:** [November 11, 2022, 12:51am UTC](https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237/1 "2022-11-11T00:51:24Z")

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Hi. When I try to listen to some audiobooks on my Clip sport plus, I get the message File Format not supported. I tried upgrading the firmware, but than I get the message " File open error". I can listen to these audiobooks on my old SanDisk 8GB Clip Jam with no problem . Thanks in advance, Raiza

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**Author:** ![Keerti\_01](https://avatars.discourse-cdn.com/v4/letter/k/9fc348/32.png) [@Keerti\_01](https://forums.sandisk.com/u/Keerti_01)\
**Post date:** [November 12, 2022, 11:52am UTC](https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237/2 "2022-11-12T11:52:33Z")

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Hi @Raiza,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:[https://support-en.wd.com/app/ask](https://support-en.wd.com/app/ask)

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**Author:** ![Raiza](https://avatars.discourse-cdn.com/v4/letter/r/8797f3/32.png) [@Raiza](https://forums.sandisk.com/u/Raiza)\
**Post date:** [November 14, 2022, 1:23pm UTC](https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237/3 "2022-11-14T13:23:59Z")

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Hi, thanks for responding, I tried that link and I got this message {“code”:“401”,“message”:“Unauthorized”}. I Would really appreciate your help with this issue. I bought this Clip Sport because it works with Bluetooth, but I haven’t been able to use it. My clip Jam works ok, but sometimes it will only charge and not be recognized by my laptop in order to load new audiobooks. It’s really frustrating.

Thanks again,

Raiza.

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**Author:** ![mp3\_user](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@mp3\_user](https://forums.sandisk.com/u/mp3_user)\
**Post date:** [July 9, 2024, 12:03pm UTC](https://forums.sandisk.com/t/file-format-not-supported-message-on-my-clip-sport-plus-sandisk/226237/5 "2024-07-09T12:03:59Z")

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ISSUE: new mp3 files copied from PC to Sandisk player (Clip Sport Plus)/Music folder not recognized as songs. When located in folder and clicked Play \> message ‘File format not supported’ displayed.

Root cause: Windows OS applies encryption to any new folder/files by default. Encrypted files (mp3, wma) not recognized as playable when moved to Sandisk player.

SOLUTION: \> Right click a song file (mp3 or wma) on PC

> Select Properties  
> Click ‘Advanced’ button for Attributes  
> Uncheck ‘Encrypt contents to secure data’ checkbox  
> Click OK  
> Click Apply  
> Click OK to close Property popup  
> Copy file to Sandisk/Music folder  
> Check if it still has ‘Encryption’ property unchecked  
> Allow Sandisk player to refresh media

Result: new song should appear and play

NOTE: Same fix can be applied on a folder level containing multiple media files then the whole folder can be moved to /Music location