Faulty plug

WD External and Portable SSD External SSD for Windows
1

Hello,

I’ve an external hard drive (2 TO), and the plug is broken, we can see cable, and sometimes the current. The apilance is always in warranty, until 2013.

So, if I want to send the hard drive to the after-sales department, I must just to send the plug, or the hard drive and the plug together ? 

I hope you’ll understand what I mean, because I’m French, and my English isn’t very perfect…

Thanks.

Stéphane

2

If the connector is damaged call support for a new adapter

you don’t need to send it back