Error retrieving file on Sandisk USB

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#1

Hello,

I have an Microsoft Excel file on my SanDisk USB stick.  This evening I clicked on the file and got the following error message:

"The file is already open or being used.  The error is:  Encrypted file doesn’t exist."

All the other files on my USB Sandisk stick are fine.  This is the only file I am unable to access.  It is, the most important file!

Thanks for any guidance.  

Grasshopper.

#2

What did you use to click on the file?  Excel?  SecureAccess?  Windows Explorer?

Does the file exist on the drive outside of the SecureAccess vault?

#3

Hi There,

I used Excel.  Yes, the file exists outside of the vault (although it is an older version).

Grasshopper

#4

So Excel is giving the msg Encrypted file doesn’t exist.!!  Interesting.

Try running a CHKDSK for the flash drive.

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