Can you help
Found this searching Google:
If the player is showing up in your Windows’ Device Manager under “portable devices” with a yellow “!”:
1.) Right-click the yellow “!” and choose “update driver”.
2.) When given the option to connect to Windows Update, choose “no, not this time” and click next.
3.) Choose “Install from a specific location (advanced)” and click next.
4.) Choose “Don’t search. I will choose the driver to install” and click next.
5.) Click the “Have Disk” button. Browse to C:\Windows\inf and choose the file marked “wpdmtp.inf”
If you need the wpdmtp.inf file, then just google this exact name and download it.
Let us know if this works.
Nope still the same error…
Install Windows Media Player 11 (WMP11). Then control panel->add hardware and follow those instructions to try to add the device again.