Error message File not found (404 17.26)

WD Software WD Software
1

Hi,

Anyone had this problem before; I uploaded some photos from my iPad4 using WD Photos, but cannot see them when I look for them using WD Photos.  WD 2go can see the directory & photos, my laptop can see the directory & photos as the photos are in the Public share, but WD Photos can’t see them.  Once when I opened WD Photos, I got a message “Error message File not found (404 17.26)”, not sure if this is related?

Any ideas?

Thanks,

Steve

2

Hello, if you have a My Book Live, try going to the Dashboard/Media and select the option to rescan the media library. Check the link below for the steps.

How to access the Dashboard on a My Book Live or My Book Live Duo

Manual page 102

http://wdc.com/wdproducts/library/UM/ENG/4779-705058.pdf#page=117

3

Hi,

I’m using a Duo, and I had selected the rescan the media library, but nothing changed; I could only see a fraction of the photos. In desperation today I went into the iPad settings / WDPhotos settings and selected Clear cache on next launch, restarted WDPhotos and amazingly I can now see all of my photos!!

Maybe it’s the combination of both actions that is needed? Anyway, I’m still disappointed in the WDPhotos app, it should take this amount of effort to fix a “simple” problem like this.

Steve

4

Correction, it should NOT take this amount of effort to fix a “simple” problem like this.