Hi Sandisk Community. I recently bought a refurbished e260 v2 for my daughters birthday. My 5 yo son got to it and somehow has frozen it up so that all you get is the menu screen but that’s where it stays. I have read all the forums here and believe I need to reinstall the firmware. I am having trouble doing this. Sansa Updater does not work and not being tech savvy have trouble with the manual guide to doing this. I cannot even get the unit into recovery mode by locking device and holding Rec button. I have also tried the soft reset by holding the start button and have also tried removing battery. I really like the sansa and have had an e280 for a couple of years so I’m keen to fix.
Hope someone can help