DUMB FUZE OWNERS

@pahunter wrote:
you guys think you have it hard. Try owning a view for a day. we have crap firmware and our problems are worse than my music isnt in my folder so quit complaining and be glad sansa made the fuze half of a piece of **bleep**

I am sympathetic to the plight of the View owners, I have discussed your plight with yelped…but this was just a “DUMB” post to make.

Who’s dumb here?  The ones who own a Fuze or the ones who own the View?  Yeah I thought so!  :smileyvery-happy:

Just go buy yourself a Fuze.  Problem solved. 

Hmmm…maybe I’ll take a peek over at the View forum and see whats up! :smiley:

I have a refurbed 8Gig View and I’ll have to admit that when they first came out they were the absolute worst piece of junk SanDisk ever put on the market.

However, the last firmware upgrade for the View has made it at least tolerable to use. Unfortunately, that firmware came out 10 months ago and there’s been no word from SanDisk if they are even working on anything for it anymore, or if they’ve just dropped it as a discontiued product.

That’s kind of sad because there’s only a few bugs that I think they could easily fix. And, of course a few enhancements that should not be very hard to add (like being able to scroll up to get to the bottom of a long list). Since all these fixes and changes seem like they should be pretty easy, I really don’t know why SanDisk hasn’t bothered doing anything. The View _could_ have gone from their worst to one of their best products, but apparently the just don’t care.

Compared to the Fuze, the one main thing I like better about the View is its larger screen and video capabilities. I don’t need to use the Sansa Media Converter software (which don’t always work, and even when it does may not produce very good video or end up with sound out of sync). I usually can just run almost any video thru the Any Video Converter software set for MP3 h.264 with AAC audio at 320 x 240 resolution. Then just copy the file(s) onto the View and the play back looking fantastic.

Some MP4 files I don’t even have to convert if there in the right format and a resolution that the View can handle. Had to hunt around on Anythingbutipod.com to find a list of the resolutions the View can handle though.

 I’m thinking of getting a video out cable to TV, but I may have to up the resolution of my files to 640 x 480 so they look a bit better on a TV.

Other than the video though side of things the Fuze is a much better product overall otherwise.

PAhunter, this is not going to help, SanDisk can’t update the firmware, they have no choice.

Can someone please delete this thread? This is not going to help the Fuze owners, and not the View owners, either, since the unfortunate situation with the View does not reflect on the company’s wish to give support.

Why can’t they update the firmware for the View?

@corilof wrote:
Why can’t they update the firmware for the View?

'Cos they don’t have enough engineers to do the fixes & enhancements for the AMS based players that form their current (and probably future) income stream, as well as supporting legacy products.

Don’t worry, the Fuze will get the same treatment as soon as the next new thing comes out to replace it. That’s why the e2x0v2 series are not being updated any more.

Why don’t they have enough engineers? Because you & I want our Fuzes at bargain basement prices, and they can’t afford to employ any more people.

My guess anyway…

Nevertheless - I’m grateful for the excellent support the Fuze gets for now! Also glad I didn’t buy a View!!

@daytona955 wrote:


@corilof wrote:
Why can’t they update the firmware for the View?


'Cos they don’t have enough engineers to do the fixes & enhancements for the AMS based players that form their current (and probably future) income stream, as well as supporting legacy products.

 

Don’t worry, the Fuze will get the same treatment as soon as the next new thing comes out to replace it. That’s why the e2x0v2 series are not being updated any more.

 

Why don’t they have enough engineers? Because you & I want our Fuzes at bargain basement prices, and they can’t afford to employ any more people.

 

My guess anyway…

 

Nevertheless - I’m grateful for the excellent support the Fuze gets for now! Also glad I didn’t buy a View!!

 

 

 

No Quite… The View was created to replace the e200 series. The e200 serise was discontinued thus no more updates. Odds are there is something in the works to replace the View and then the View gets officially discontinued. Its product evolution. It has noting to do with what we pay for our players or SanDisks ability employ people. It has everything to do with keeping the product line fresh. The way I think about it is like this, the Chevy S10 was replaced by the Chevy Colorado, eventually the Colorado will be replaced by something else, Chevy is not going to keep paying a company to manufacture parts for a product they dont make. SanDisk is not gonna pay the development team to make a firmware for a player that is going to be replaced.

I think the OP was just talking about Fuze owners who are complaining about the Fuze lacking this little feature or that, when the View has bigger problems.

While its nice that Sandisk has been giving us seriously functional updates, keep in mind that there is little money in free updates (other than having a better product to sell now, and a little free word-of-mouth marketing). Once the product is discontinued, there is absolutely no money in free updates. Most other vendors offer no functionality beyond what the device has in that revision.

As the mod of what is formerly the biggest iriver English user forum, an member of the semi-official iriver chinese forum and an long time iriver user, I can tell those of you who think Sandisk tech support sucks have yet to know what a truly bad tech support can be. For the last few year, iriver users outside of Korea get close to no support, even with the latest products. At least here you get to PM sansafix and have real answers from time to time.

Took the words right out of my mouth, ClieOS.

Where’s the Apple forum where average Joe Customer can talk to developers/engineers and/or support?!?!

The Creative forum?

The Sony forum?

The Toshiba forum?

The Microsoft forum?

Big part of the reason I went Sansa.

I really do feel for the View owners, though. Come on Sansa, fix the product.

Almost bought a View, but prefered the smaller size of the Fuze. Had them both in my hand at BestBuy and chose the Fuze.

I disagree that not releasing FW for an old player won’t score customers. Doing things like that is how a company attracts and keep “Fanboys”. :wink:

Being known as the company that abandons its’ players/customers is certainly NOT a good thing. If it is still on the shelf at BestBuy, you should be supporting it. Period.

 I told you, they can’t, but they want to.

@peregrine wrote:

Being known as the company that abandons its’ players/customers is certainly NOT a good thing. If it is still on the shelf at BestBuy, you should be supporting it. Period.

In theory that sounds good, but the reality of it is that the company that sells five times as many MP3 players than all their customers combined “abandons” its product (adds no new features) on a regular basis (typically annually). To say that this extra post-sales effort gains market share doesn’t correlate with reality.

I’m not complaining by any means, though! I’m amazed at the effort that Sandisk takes in post-sales feature support, and I certainly point this out when people are looking for a new MP3 player.

I’m not saying it creates more market share, but it does go along way to create brand loyalty.

@yelped wrote:
 I told you, they can’t, but they want to.

You’ve said that a couple of times now, but you have not provided anything to back up or verify that statement.

Do you have inside information that SanDisk’s own tech support people do not know about? Do you work for SanDisk? Can you post any links to any official documents or statements made by SanDisk that say that?

Without providing any other means of being able to verify your statement then all we can do is consider it as just more rumor, hearsay, or pure speculation or conjecture on your part.

@miltst wrote:


@yelped wrote:
 I told you, they can’t, but they want to.


You’ve said that a couple of times now, but you have not provided anything to back up or verify that statement.

 

Do you have inside information that SanDisk’s own tech support people do not know about? Do you work for SanDisk? Can you post any links to any official documents or statements made by SanDisk that say that?

 

Without providing any other means of being able to verify your statement then all we can do is consider it as just more rumor, hearsay, or pure speculation or conjecture on your part.

 

Thats all anybody has. Until Sandisk releases its next player they wont discontinue the View officially, but anyone who has watched it at all would see that they have in practice discontinued the View. They want to support the player but if they do then maybe that hurts the development of the next player.

@conversionbox wrote:


@miltst wrote:


@yelped wrote:
 I told you, they can’t, but they want to.


You’ve said that a couple of times now, but you have not provided anything to back up or verify that statement.

 

Do you have inside information that SanDisk’s own tech support people do not know about? Do you work for SanDisk? Can you post any links to any official documents or statements made by SanDisk that say that?

 

Without providing any other means of being able to verify your statement then all we can do is consider it as just more rumor, hearsay, or pure speculation or conjecture on your part.

 


Thats all anybody has. Until Sandisk releases its next player they wont discontinue the View officially, but anyone who has watched it at all would see that they have in practice discontinued the View. They want to support the player but if they do then maybe that hurts the development of the next player.

How would that affect the new player. Tech and Tech Support does not affect/effect how/if a player is made

@pahunter wrote:


@conversionbox wrote:


@miltst wrote:


@yelped wrote:
 I told you, they can’t, but they want to.


You’ve said that a couple of times now, but you have not provided anything to back up or verify that statement.

 

Do you have inside information that SanDisk’s own tech support people do not know about? Do you work for SanDisk? Can you post any links to any official documents or statements made by SanDisk that say that?

 

Without providing any other means of being able to verify your statement then all we can do is consider it as just more rumor, hearsay, or pure speculation or conjecture on your part.

 


Thats all anybody has. Until Sandisk releases its next player they wont discontinue the View officially, but anyone who has watched it at all would see that they have in practice discontinued the View. They want to support the player but if they do then maybe that hurts the development of the next player.


How would that affect the new player. Tech and Tech Support does not affect/effect how/if a player is made

Firmware support DOES matter with a new player. And After all isnt that all the view owners want? An Update? Call tech support with an issue on your View, if the player is supposed to do it then they will help you.

Pahunter wrote:

 

How would that affect the new player. Tech and Tech Support does not affect/effect how/if a player is made

 

Maybe the people who develop the new products are the same ones who work on firmware updates. Since they can’t do two things at once, new products take priority.

Not an optimal arrangement from our (the customers) point of view, but more economical for them, most likely.

Im pretty sure they dont I asked where can I buy movies to download to the view and they never told me a site they just said we are not able to give  that info