# Driver error or cable? stumped

**URL:** <https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587>\
**Category:** External SSD for Windows\
**Created:** [November 27, 2015, 7:11pm UTC](https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587 "2015-11-27T19:11:42Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ricoman50](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@ricoman50](https://forums.sandisk.com/u/ricoman50)\
**Post date:** [November 27, 2015, 7:11pm UTC](https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587/1 "2015-11-27T19:11:43Z")

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My WD Mybook 3TB suddenly doesn’t work. At first I couldn’t read a file that I was trying to copy to disk, now my computer can’t “see” the drive. My settings shows the drive but just says “Driver error” I clicked “remove drive” (the only choice given) figuring that when I rebooted windows would reinstall the driver. Now I can’t see it at all and the device manager doesn’t show the drive. Also, when I hook up the usb cable to the My Book, the tone sometime sounds more than once like it could be disconnecting. Any ideas? Using Windows 10

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**Author:** ![ArMak](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/armak/32/45499_2.png) [@ArMak](https://forums.sandisk.com/u/ArMak)\
**Post date:** [November 28, 2015, 9:00pm UTC](https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587/2 "2015-11-28T21:00:54Z")

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Hello there,

Have you tried checking if using a different USB cable or port helps? Also try to see if you are connecting the drive on a power surge protector, if this is correct then try to connect it directly to the wall, and also on a different computer.

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**Author:** ![ricoman50](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@ricoman50](https://forums.sandisk.com/u/ricoman50)\
**Post date:** [November 28, 2015, 9:30pm UTC](https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587/3 "2015-11-28T21:30:14Z")

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Waiting on a new cable I ordered. Don’t know why it would suddenly go bad, been using it for 6 months. Will try other suggestions, but don’t have 2 computers. Thanks.

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**Author:** ![ricoman50](https://avatars.discourse-cdn.com/v4/letter/r/a88e4f/32.png) [@ricoman50](https://forums.sandisk.com/u/ricoman50)\
**Post date:** [December 1, 2015, 8:38pm UTC](https://forums.sandisk.com/t/driver-error-or-cable-stumped/387587/4 "2015-12-01T20:38:05Z")

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I now can see the external drive listed in explorer and in the device manager, which says that it is working properly. I uninstalled and reinstalled the drivers, but now I get a message saying the it must be formatted to be used. There are about 20 bluray movies on the disc and I have been using it for 6 months, so I don’t understand that. When I click NO on fromatting the disc, I get another message:

 ![](https://global.discourse-cdn.com/sandisk/original/3X/9/b/9bdaaecd3b29aaf9c0609f12feca64a61bfd462a.png)  
Are there any diagnostics I can use. I’d hate to lose those movies and trash a 3TB drive. Any ideas anyone?