Downloads not working

WD External and Portable SSD External SSD for macOS
1

I have a WDMy Cloud in London. I am now in France and trying to download files which is something I have been able to do over the last year. But just now, and for the last couple of months the download is pathetically slow and incomplete. I can access the cloud OK and see everything on my drive but, for instance I tried to download a 700k jpg file and after 40 minutes all I got was a 38k png.

2

That sounds like something is clogging up the lines essentially. This could be in a number of different places:

  1. Between your computer in France and the ISP in France
  2. Between your ISP in London and your router
  3. In the router itself
  4. Between the router and the My Cloud
  5. Between London and France (very unlikely)

Assuming it’s not the 5th option, I would see if I could get someone in London to restart the router - or if you can get into it, restart it from it’s UI. Once complete, log back in and if the speed doesn’t get any better restart the My Cloud through it’s UI.

3

Thank you that is helpful. I guess that this lack of download ability does kind of coincide with installing a new router in London - a new and very advanced one!
Just for the moment is there a way that I can improve/reset option 1 - my French computer and the ISP here?

4

Btw my drive is a WD 6TB - it seems that maybe they are no longer sold - could it be something to do with that?

5

You could try resetting the router where you are and your computer to see if that helps at all. How is the rest of your connection to the internet?

6

absolutely fine - running Netflix for instance and all emails fine

7

just trying to download from WD using my laptop and that is just as slow

8

It’s less likely to be the problem than the other options in that case… I’d focus on that new router. Maybe it’s doing a relay connection because of a firewall?

9

https://support.wdc.com/knowledgebase/answer.aspx?ID=16770

What does it show for your connection status? Port Forwarding or Relay?

10

Thanks - but would that not affect my access to seeing all the files - which I can do perfectly?

11

No. A relay connection essentially goes around the firewall (that is actually not true, but it’s a good way to visualize it)