Down Button Stopped Working


Had a problem with the down button for the past few months. It stopped working altogether a few weeks ago. However, when I carried out most recent firmware update (01.02.18) the down button started working again (if only briefly).

Anyone else had the problem?

My player is coming up to a year old now. (A Christmas present from last year)

Any advice on how to fix?

I’d RMA it before your year warranty is up. :wink:

Likely a mechanical issue.  Best bet:  contact SanDisk immediately to get a warranty (1 year U.S., 2 years EU) replacement.