# Does not work

**URL:** <https://forums.sandisk.com/t/does-not-work/50517>\
**Category:** Sansa Clip  |  Clip+\
**Created:** [January 28, 2018, 12:12pm UTC](https://forums.sandisk.com/t/does-not-work/50517 "2018-01-28T12:12:47Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![vladimirk](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@vladimirk](https://forums.sandisk.com/u/vladimirk)\
**Post date:** [January 28, 2018, 12:12pm UTC](https://forums.sandisk.com/t/does-not-work/50517/1 "2018-01-28T12:12:47Z")

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Hello,

My Sansa Clip+ doesn’t work: when I turn it on, I see Sansa, then logo, then Refreshing your media and it stays on the Refreshing… forever. If I connect the player to the PC, it stays on logo forever. The PC doesn’t recognise it as if nothing connects to it.

It would be nice if someone helps me to solve the problem.

Thank you anyway!

Vladimir

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 29, 2018, 7:30pm UTC](https://forums.sandisk.com/t/does-not-work/50517/2 "2018-01-29T19:30:10Z")

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Have you tried resetting it?

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<div class="post-metadata">

**Author:** ![vladimirk](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@vladimirk](https://forums.sandisk.com/u/vladimirk)\
**Post date:** [January 29, 2018, 7:35pm UTC](https://forums.sandisk.com/t/does-not-work/50517/3 "2018-01-29T19:35:23Z")

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How can I do it correctly?

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**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 30, 2018, 12:42am UTC](https://forums.sandisk.com/t/does-not-work/50517/4 "2018-01-30T00:42:43Z")

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With the device on, press & hold the power button for 20-30 secs. It may shut off prior to that time, but continue holding it for the full count.&nbsp;Then release, & press again momentarily (as usual) to start it up again. With any luck, enerything will be back to normal.

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<div class="post-metadata">

**Author:** ![vladimirk](https://avatars.discourse-cdn.com/v4/letter/v/e56c9b/32.png) [@vladimirk](https://forums.sandisk.com/u/vladimirk)\
**Post date:** [January 30, 2018, 5:15am UTC](https://forums.sandisk.com/t/does-not-work/50517/5 "2018-01-30T05:15:37Z")

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Did it. Problem still exists.

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<div class="post-metadata">

**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [January 30, 2018, 6:04pm UTC](https://forums.sandisk.com/t/does-not-work/50517/6 "2018-01-30T18:04:09Z")

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There have been many others who have had this problem & subsequently there are a number of threads deovoted to the subject.

Perhaps if you peruse through them you’ll find a solution:

[http://forums.sandisk.com/t5/forums/searchpage/tab/message?advanced=false&allow\_punctuation=false&filter=location&location=forum-board%3Aclipplusclip&q=refreshing](https://forums.sandisk.com/t5/forums/searchpage/tab/message)