Dear member of SanDisk Community, welcome.
Please, contact with SanDisk Technical Support: http://www.sandisk.com/about-sandisk/contact-us/
Enjoy, and then you tell us, what happened, please.
Regards, Alfred. (Google translated)
One thing is that the switch comes along with a back up software for Windows XP, Windows Vista, Windows 7, Mac OS® X v10.5+ and Linux.