Did I destroy my new Sansa Clip+?

I know, I wasn’t supposed to disconnect the player before ejecting it from the computer. But when the old Windows XP computer didn’t recognize it, I thought that was the only thing I could do.

Now the player is stuck on a screen that says “unknown” and I cannot get any of the buttons to work. It won’t even shut off.

Is my new mp3 player completely destroyed? 

Try a “soft reset”. Hold the power switch for ~20 seconds.


I held that power switch for a good, well, I didn’t count. I was too panicked! At your advice, I calmly counted to 20 as I held that switch and IT WORKED.

Thank you again, so very much.