Hello WD,
Yesterday was a horrible day. I tried to log in to my MyBook Studio for Mac and had a mental block about the password. After typing it in incorrectly several times, the drive, with no final warning or prompt for a security question or anything like that, appears to have reformatted and erased all my data. I called customer service and was told that you have nothing to do with data recovery and that I was basically out of luck. I called a data recovery service who would charge upwards of $1000. I get that I shouldn’t have forgotten my own password, but honestly, how do you not provide support for your own products? How do you equip them to erase without a final “warning, this drive will erase if you click one more time” box or a security question or anything like that? The drive is under warranty until May 2016, but I guess that doesn’t cover loss of data. Is there really nothing you can do? At this point I am a very frustrated customer and would certainly think twice about purchasing WD products again if this is the level of customer service I can expect.
