Dashboard software isn't 3.0

WD Internal SSD WD_BLACK | Blue | Red | Green | Gold SSD
1

The Dashboard software installer hosted at the time of writing, internally has version 2.8.0.0 instead of the advertised 3.0.2.37.

Furthermore, all the ‘update’ function does is uninstall 2.8.0.0, and nothing else.

I hope this gets remedied soon, especially for owners of the SN### series of SSDs…

1 Like
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Yes, I have same experience. Sent a report to WD 5 hours ago. Only acknowlege email back so far. Still the wrong file is downloaded.

Will be great new feature, that it will monitor/report on HDD as well as M2 SSD.

3

This can happen due to cached lista_updater.xml file.

This should be resolved over time, or you can find and delete cached lista_updater.xml files. If you are comfortable with the command line, you can find them by opening a CMD prompt at your user directory and running the following (where it says YOUR_USER it should instead be whatever your user name is):
C:\Users\YOUR_USER> findstr /s /i /m 2.8.0.0 *.xml

You will get an output that has something like this most likely.
AppData\Local\Microsoft\Windows\INetCache\IE\7IRYH0QI\lista_updater[1].xml

If you delete any lista_updater.xml files like that which appear you should successfully be able to update the software.

If you do not want to run on the CMD prompt, you can browse to C:\Users\YOUR_USER\AppData\Local\Microsoft\Windows\ and look for INetCache folders using your preferred method as well. Or, alternatively, wait for the cache to expire and update at that point.

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The software updated successfully minutes ago without any further action. I believe WD attached the wrong download file on the website.

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Thanks for the news about the successful update; the main point of this post is making sure the update would actually be the correct one in the end, so my work here is done! :slight_smile:

(It is now safe to close and lock this topic.)

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I can’t even install.

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If you contact customer support they may be able to help you. One common issue I have seen on the forums is that your network is not working or a firewall rule is blocking the install. As a first step you may want to verify your network is working on your machine you are trying to install to and temporarily disable the firewall for the installation process.