I just had to deal with customer support and they were wonderful, they have offered to replace my clip that has suddenly stopped working after only 1 month of use. Thank you
Now for the questions…
While I was on the phone, the tech guy seemed to be suprised that my clip kept going back and forth between the sandisk label/erasing and the “connected screen” when connected to the computer…is it not supposed to do that and if the new one comes in and does the same thing is it a bad one also? I can’t remember if my girlfriend’s does the same thing…I’ll have to ask her.
We bought 2 of these things at the same time and had to exchange one right away because it refused to sync and keep music on it…now I have the problem with this one not wanting to turn on…are these common problems? Should I be looking for to buy something else soon? I got these on a recommendation from a family member who loves sandisk products, I hope that I didn’t just throw away the money. Surely the company can’t afford to keep just replacing them for up to a year (warranty time).
Is there anything I need to be aware of? In light of my own problems, this website seems to be full of bad news. I guess I am just looking for reassurance that the sansa clip is a decent product on the whole and I just got unlucky a couple of times.