Cruzer switch subdirectories not visible in win 10 and 8,1

Hi all
I have a strange problem. On 2 different computers one using Won 10 64 bit and the other 64 bits 8,
When I plug in the crude the subdirectories aren’t visible but if I use portableapp start.exe and then click on documents all the subdirectories and files show
And I can access the files.
Any ideas of what happened and how I can fix this?

portable apps is a third party app platform for removable drives. Did you save the files in one of the apps? i would just back everything up delete portable apps and maybe even format the drive then copy my data back. 

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I reinstalled portableapp and it updated itself. I was able to get back my files. So I don’t know what happens but It’s resolved