Hi all. I have a new Sansa Clip+ with 8 GB (firmware: V201.01.05F). I’m planning to upgrade it with a 32 GB microSDHC card. For now I have filled the internal memory with MP3 files. USB is set to MSC mode. Everything was perfect, it showed up as a drive with a folder for the internal memory, and I like the sound characteristic. But after connecting it to my computer (Windows XP) the second time, Windows was installing a new driver again. This time there were two drives, J and K, the latter cried for a loaded disk after double-click: apparently the external memory which isn’t installed yet. The other drive showed some system files and the Music folder. I was shocked to find it empty. But still the drive properties say it’s almost full. So I have no access to the music files anymore. They still play fine through the player, though. And an uploaded file was accepted (shown as the only file in the Music folder now) and could be played back in the player.
I have tried to reset it to the factory settings, to no avail. I have uninstalled the USB drivers several times, but the next Windows installations lead to the same result again.
So what’s going on here? Does anybody have an explanation and a fix?
I was considering a formatting of the Clip+ (through its menu), but that doesn’t seem too promising now. I could delete the Music folder, probably a following reload of music files would be recognized by Windows then. But I don’t think the now state is normal anyway: According to the Quick Start Guide there should be one drive with (for now) one folder in it, as described above. I also should note that the player didn’t behave normal after the issue: it started with the settings menu a few times instead of the last music title. At least that seems fixed now.
MSC mode will display 2 physical drives on your computer; the internal memory and the memory card slot (whether there’s a card inserted or not).
Your computer can only see the files added in 1 mode at a time. Therefore, the songs that are loaded on there but do not show up in MSC mode were loaded in MTP mode (or the default Auto Defect which connects in MTP as a 1st choice).
Try setting your player to MTP mode, re-connect and see if those files miraculously appear. You can delete them or move them back to your computer, dis-connect and reset to MSC mode, then re-transfer them to the player.
Thank you, you’re right. The funny thing is that I haven’t changed USB setting, and an inspection showed MSC mode from the start.
Actually I like the MTP appearance better, and since it works, why should I change to MSC at all? I use the drag and drop method for file transfer, not the Media Player. What are the (dis)advantages of the two modes in this case?
Thanks again! I would have liked a detailed listing of the pros and cons of MTP vs. MSC, which still aren’t entirely clear to me after reading through the search results and some own searches, but I think I can get along with the supplied info. I’m still faltering between the two modes, but probably the better folder display will tip the scales in favor of MSC.
MTP is required if you’re going to use CRhapsody or rent/borrow audio books from the library, but it can be more problematic and connection issues are possible.
MSC is easy-peasy. Computer sees it as just another storage drive, but you can’t use it with the above-mentioned subscription services, or ‘sync’ your player with Windows Media Player.
Thanks a lot for these explanations! I think I will change to MSC, since all I need the USB for is drag&drop file transfer, and all I need the player for is playing my own unprotected, self-ripped music files. And as it seems the folders will have more meaningful names under MSC than they have now. Easy-peasy is the motto!
They’re still being offered at the original $199 here in the States.
But not yet available, right? I guess also _your _prices will rapidly come down. Just compare the 32- to the 16-GB version! Finally it should’nt be much more than double that price.
It’s my first MP3 player - be gentle with me please!.
It has 2Gb on board and a 2Gb chip.
I have exactly the same problem as the OP - I can’t see the music on my Clip+ on Windows XP, but can see and play them on the Clip+.
I have followed the thread and was lost when “MTP” and “MSC” were mentioned. Means nothing to me and I can’t see, on Clip+ or PC, where to change between them. I can see no mention of them.
On Windows XP, I see my Sensa Clipp as Drive F, with various folders which contain nothing, some .sys files and a classic album I loaded. The drive is nearly full, 130Mb short of 1.8Gb. The rest of the music is the contents of my sons iTunes folder, that I now want to delete. The extra memeory is seen as Drive G and contains nothing.
How do I see the music files (MTP?? MSC???) and delete them, please?
It would take forever to delete each song individually from the Clip+.
On Windows XP, I see my Sensa Clipp as Drive F, with various folders which contain nothing, some .sys files and a classic album I loaded. The drive is nearly full, 130Mb short of 1.8Gb. The rest of the music is the contents of my sons iTunes folder, that I now want to delete. The extra memeory is seen as Drive G and contains nothing.
This tells me your player is connected in MSC mode; where your computer sees the deviice as 2 separate drives, the player’s internal memory and the card slot.
The option to change modes is on your Clip+: Main Menu > Settings > System Settings > USB Mode. Your computer can only see the music that has been transferred in 1 mode at a time. Switch over to MTP mode, re-connect and see if the dreaded iTunes folder shows up. If so, you can highlight it and just press the Delete button on your keyboard.
If there’s anything else showing up there that you want to save, copy it over to your computer then delete it from the player. Dis-connect, switch back to MSC mode, re-connect and transfer from the computer back to your player (or card, your choice).
