I’ve tried everything on the support pages, got technical help and nothing is working. My computer won’t work. Tried reseating battery. Nope. Wont turn on. Computer doesnt recognize it most of the time. Went to another computer w XP, got it to “see” it only with the “S” updater thing. Can’t reformat it cuz it says that format failed (mp3 player repeated over and over “locked, unlocked,locked, unlocked…” now all it says is usb connected. enter usb2 msd mode. that’s it. Now what. eek!