ClipJam turning off after one song

My husband bought me a ClipJam from BestBuy for my birthday last week and when I first turned it on after charging it, I noticed there were some music files already on it and I was like, “What the heck?”, so I deleted them.

However, I noticed after I started adding my own MP3 files that it would turn itself off after a single song, although it stays on the full length of podcasts (which are at least 30+ min plus long).

Why would it turn itself off after only about 5 min while playing a music MP3?

I tried to get online support through the chat but I was told that since it’s a “legacy” product, this is the only way I can get technical support for my new ClipJam.

Hi @lilpinksansa,

Please refer below link to contact support team:
https://kb.sandisk.com/app/ask/