# Clip+ won't turn on or show any signs of life, not even when plugged into computer **URL:** \ **Category:** Sansa Clip | Clip+\ **Created:** [March 5, 2011, 6:52pm UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082 "2011-03-05T18:52:52Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![ghost](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ghost/32/3789_2.png) [@ghost](https://forums.sandisk.com/u/ghost)\ **Post date:** [March 5, 2011, 6:52pm UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082/1 "2011-03-05T18:52:52Z")
Yesterday my 8GB Clip+ suddenly shut off while I was listening to music and I couldn’t turn it back on. I assumed it just ran out of batteries, but when I went to plug it into my computer the screen did not light up or tell me it was charging or anything, it looks completely dead. I’ve tried using a different USB cable, plugging it into a different computer, and tried different USB ports on the two computers I have access to. I’ve tried holding down different buttons for 20+ seconds, both unplugged and plugged into the USB, but nothing I do makes my Clip+ show any sign of life whatsoever. Is it just completely dead? I got my Clip+ in November 2009 as a birthday present, but I didn’t start using it until maybe 6 months to a year ago. I don’t believe it’s still under warranty. ---
**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\ **Post date:** [March 5, 2011, 7:37pm UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082/3 "2011-03-05T19:37:39Z")
> > @ghost wrote: > > I’ve tried holding down different buttons for 20+ seconds . . . Would one of those different buttons be the **power** button on top of the unit? That’s the one that performs a reset when held continuously for 20 seconds or so. ---
**Author:** ![ghost](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ghost/32/3789_2.png) [@ghost](https://forums.sandisk.com/u/ghost)\ **Post date:** [March 5, 2011, 8:23pm UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082/4 "2011-03-05T20:23:11Z")
I don’t have a USB AC adapter to try this with. Do you know if you get the double warranty if you use a debit card to buy the Clip, or just a credit card? ---
**Author:** ![ghost](https://sea2.discourse-cdn.com/sandisk/user_avatar/forums.sandisk.com/ghost/32/3789_2.png) [@ghost](https://forums.sandisk.com/u/ghost)\ **Post date:** [March 5, 2011, 8:24pm UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082/5 "2011-03-05T20:24:01Z")
Yes, I tried the power button, the home button, and the button in the middle and none of these do anything. ---
**Author:** ![alanmintaka](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@alanmintaka](https://forums.sandisk.com/u/alanmintaka)\ **Post date:** [March 6, 2011, 3:10am UTC](https://forums.sandisk.com/t/clip-wont-turn-on-or-show-any-signs-of-life-not-even-when-plugged-into-computer/48082/6 "2011-03-06T03:10:49Z")
Well, for what it’s worth. this just happened to me too.  Earlier today my Clip+ abruptly stopped playing.  I do have one of those USB AC adapters and that didn’t bring it back to life after about 3 hours. Then I saw this thread and noticed the advice about holding the power button down for 20 sec to force a reset.  It worked!! However the reset didn’t occur until after I unplugged the power adapter.  So here’s the entire sequence: 1. Clip+ plugged into USB AC adapter (not computer); charged for about 3 hours 2. Power switch held down for 20+ seconds 3. Unplugged adapter (I was going to switch it to the computer USB plug to try that) 4. Sansa splash screen appeared, paused a little longer than usual, then the player resumed working - even picked up playing in the track where it had been when it died. Looks like the hard reset with the power button, followed by a USB disconnect, is the way to go - at least in my case.  Hope that info helps, Big Al Mintaka