I seem to have a similar problem to this person and have been emailing back & forth with the Sandisk support desk, but to date, nothing they’ve suggested has made any difference.
I’ve read through all the posts on this thread and they seem to match my issue, only none of the suggestions have worked for me.
When I first got the player last week I was able to drag & drop to the Music folder - although they are podcasts that I am loading, I discovered that putting them in the Podcast folder on the player didn’t work, as the player doesn’t ever show Podcasts in the playlist, after I disconnect from the computer. But only some of the podcasts would play and not others, yet the very same podcasts play perfectly well on my older SanDisk player (which I had planned to pension off when I bought this new one).
The podcasts are downloaded via the same software, i.e. Juice and all have the correct ID tags (I’ve checked them using the Mp3tag program suggested here) and bit rate of either 65 kbps or 128 kbps. I’ve also tried loading via Windows Media Player and all the files show up on the player while it’s connected to the computer, but as soon as I disconnect, only a few of them are showing in the playlists.
The help desk person suggested that I might have added the files in the wrong mode, i.e. MTC instead of MSC, but I’ve tried both modes and neither makes a difference. I’ve formatted the player numerous times and reset to factory defaults. I can’t believe this has become so complicated when my old Sandisk player is so simple and worked like a charm.
Because I don’t live in the US, I can’t ring Sandisk support (they don’t have phone support in Australia) and the company I purchased it from hasn’t even replied to my emails.
I’d appreciate any new suggestions.