Clip stopped working, not detected and digital screen is stuck have only saying disk

Hi I purchased my clip about a month ago. Did not drop it or anything. Just this morning while charging on my laptop it and got task bar msg that it wasn’t detected

Tried updating driver

Tried downloading updater to get new firmware

Any help would be wonderful

windsurfer :robothappy:

Reset it.

Thanks it working now and is detected

I just saw instructions to hold down power button for 15 seconds

I really appreaciate your assistance :wink:

I tried to use updater but it only offered manual not firmware update, etc…

Thanks

@windsurfer wrote:

 

I just saw instructions to hold down power button for 15 seconds

 

That’s a reset. Anytime your player freezes up or acts wonky, you should always try this first.

The Updater only installs newer firmware or downloads the User’s Guide. It does not fix anything.

And a voice from the peanut gallery: With all due respect to SanDisk, I’d avoid the Updater, as you easily can check for any updates here and avoid the Updater always being “on” (it’s natural state) and consuming your computer’s resources.