I just got my son a Sansa Clip+ in January. He uses it to listen to audiobooks, which I save as mp3 files within the audiobooks folder.
It worked fine for several weeks, but now after it plays for awhile it just freezes without warning. It does this pretty much every time he listens to it now. When I reset the device, the audiobook file goes back to where the bookmark was when he started listening, so we have to fast forward to find where he left off pre-freeze.
Here is what I have tried, to no avail:
I have attempted to update the firmware, but it was already the newest version.
I have also checked to see that he locks the keys, in case he was bumping buttons. He does lock it.
I’m also pretty sure the files are not corrupt. They are files he’s listened to before without problems prior to the freezing issue starting up.
He is usually just sitting when he’s listening, so I don’t think it’s anything related to jarring movements or anything.
It’s completely charged.
Any suggestions for how to fix this issue? He is very dissatisfied with this product at the moment (as am I), but since I didn’t keep the packaging (as it worked perfectly for several weeks), we can’t return it.
Thanks in advance for your help.