I purchased my 4 gig Clip specifically to listen to audio books downloaded from Netlibrary. I updated the firmware and appreciated the bookmarking feature. I loved the Clip until I tried to listen to longer books. Somewhere around 5 or 6 hours into a book the voice started to stutter. Annoying at first, but soon so bad that I couldn’t listen any more. Searching on this site I noted that formatting the Clip helped some people ---- unfortunately not me. I contacted support at Sansa through the website. Over a period of several emails I was instructed to format three times, upload the newest firmware, download another book to try, download using a different computer, test to see if the book stuttered when played on the computer (it did not stutter) and check to be sure that both my os and my Windows Media player were all appropriate and up to date — I think that covers it! I did ALL of that. Then support responded ------
“We will have to exhaust all troubleshooting steps first before we can process a replacement for your device. We do apologize for any inconvenience this may have caused you.
This is our next and last step. Let us apply the Revision 2 firmware.
REVISION 2 FIRMWARE FOR SANSA CLIP
If this will not work, I would gladly process a replacement request for your device.”
Because I have read on this forum that you can’t put revision 2 firmware on a revision 1 clip, I knew that this step would not work, but not wanting to argue, I tried it anyway and of course it did not work. I went back to the support page to report my results and found that my request was closed!!! I tried to respond and was ignored. I tried to open a new support request about the issue and was ignored! To say that I am frustrated is understatement. I have to suspect that someone (whose name I will not mention) wanted to get a good close ratio and pretended that the issue was resolved. It’s not, and I am very unhappy with SanDisk support. So here I am, hoping someone on the forum can help. Thank you very much.