Category backup doesn't work after upgrade to 1.5.1.6

WD Software WD Software
1

Hi,

I’ve just upgraded my WD Smartware to ver. 1.5.1.6.

I have a My Passport Essential, FW 2.018 and I run Win7 on my Laptop

File Backup works fine, but for the life of me, I can not get Category Backup to work.

There is no response when I press Start Backup.

As you can see below it says 0 files and 0,00 kb.

Any ideas on how to set things right.

I have both re-formatted and reinstalled the software

2

MelEri, maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

3

I’m having the same problem with 1.5.1.6 .  I have a 2Tb and a 3Tb MyBook Essential Drive in addition to a 2Tb MyBook Live Drive attached to a Dell XPS Studio 9100 running Windows 7.  The Category Backup just does not work at all.  Any luck in finding a solution?