Can't transfer files from old laptop to new one

I bought a new laptop and a MY PASSPORT. I was told I would be able to transfer my files from old laptop to new one using this. It transfers the folders but they are empty. Not empty before the transfer. What am I doing wrong? HELP!

Hi penharris,

You should have a look at the link given below.

https://support.wdc.com/knowledgebase/answer.aspx?ID=17632