Can't get to main menu

What Clip model/version do you have?

This is the Clip+ (which I assumed, maybe incorrectly that you had):

Image result for sansa clip

This is the original Clip:

And the is the Clip Zip:

You’ll notice the HOME or MENU button is in a different location on the Zip, but they all work basically the same. The original Clip does not have a slot for an external MicroSD card, where all the models (except the newest Sport Plus) since then do.