Can't get my e250 in recovery mode

Actually it says: Welcome to Recovery Mode, USB cable connected. Enter USB2.o MSD mode. I have download the software, restartet my computer but I can not get the program to my SanDisk. Sorry my english, but I am from Denmark. Pleace can anyone help me.

@mette wrote:
Actually it says: Welcome to Recovery Mode, USB cable connected. Enter USB2.o MSD mode. I have download the software, restartet my computer but I can not get the program to my SanDisk. Sorry my english, but I am from Denmark. Pleace can anyone help me.

Please guys and girls, someone must know how to do - my media players can see the SanDisk but I don’t know how to do??!!! The manuals I have been trying don’t help.