Can't erase data wd my passport ultra

I have a “wd my passport ultra”, my computer crashed when i was putting something on it, now it seems to be corrupted. Its not recognised by anything other than the “safely remove hardware” thing and WD Drive Utilities. It wont initialise. So i wanted to erase it using the WD Drive Utilities, but the software crashes mid erase. What can i do?

Well, if “Safely Remove” is indicating it, then the drive AND a volume is available.

But if you’re simply wanting to reformat the drive, you can do that from within windows without using any WD software. Just bring up the Disk Manager from the control panel.

i took it in to a shop and the guy tried a range of stuff, tried formatting it in a range of different ways but nothing worked, in the end he told me that the “file structure” was damaged, and i need to contact the company :frowning: