Can't create favorites playlist....what's wrong?

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I have followed the directions below and nothing happens.  I press and hold the Select button and it never gives me an add/delete screen so I can add songs to the favorites playlist.  Is there some other trick to this that the directions don’t tell me?  I’d really like to have a favorites playlist if I can get this to work for me.  HELP!  Marsha

 

Customize Your Favorite Play list

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You can select up to 30 songs to be your "Favorites" play list for easy access. By press-and-hold the Select button while you are listening to your song files, the player will automatically detect whether the current song is already in the Favorite list and guide you to add / remove the song to the Favorite list.

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Add a Song to the Favorite List

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When you are listening to the song and you press and hold the Select button, if the song is in not in the list, a confirmation message for adding the song to the list will be shown. To confirm, press the Select button when the check box is highlighted. To cancel, press the |<< button to highlight X button and the Select button.

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Remove a Song From the Favorite List

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When you are listening to the song and you press and hold the Select button, if the song is already in the list, a confirmation message for removing the song from the list will be shown. To

Playing Music

go to settings>advanced and turn it on to be able to create to-go list. Simple as pie