Can't access System Image on Older My Passport

WD External and Portable SSD Portable SSD
1

Hello,

My laptop won’t boot into windows 10 and I need to re-image from a system image I did a month ago. The problem is that when I’m in System Image Recovery it’s asking for a location for the driver for my Passport drive and I don’t know which driver it is.

I don’t have the installation media for the Passport and it’s several years old now (S/N: WX51A18HYTNP) and apparently unsupported by WD .

I looked in System32/driver store/filerepository but I don’t know which driver is for my Passport.

Does anyone know what the driver is called, or where I can find it?

Thanks

2

Hi @HeadScratcher99,

Please refer to the following article for further troubleshooting steps:

Title: Windows or macOS Cannot Find My Drive

Please refer to the link below to test the drive using Drive Utilities:

Title: Setting up and downloading WD Drive Utilities:

If further assistance is needed, please open a case with our support team at the following: