Can't Access Past Back-Ups on Passport Essential

WD External and Portable SSD Portable SSD
1

There’s a drop-down menu to “Manage” the space you want to allot to back-ups. That the back-ups exist on the Passport is certain, because of the disk-space used. (I emptied the rest of the drive of everything but back-ups.) HOWEVER, when I try to access any back-up prior to the most recent, nothing appears in the drop-down menu. I can choose any time-interval the drop-down menu allows users to choose, but none but the most recent back-up appears.

I have the option to Delete any of the past back-ups but not to access any, and I really really need to access one from the fairly distant past. If anyone can tell me why this drop-down menu will not allow access to back-ups–back-ups that appear capable only of being deleted–I would really appreciate a response.

Thank you!

2

Hi hilaryp, what backup software are you using?

3

I’m afraid I don’t see the relevance of this response to my question. I use the “Back-up” option on Windows 7. That the back-ups are on the Passport is evidenced by the exact disk space used by the increments of four back-ups, listed in “Manage,” as well as the exact corresponding figure on the Windows “pie-chart.”

Can anyone help me figure out the answer to this question? Thanks!

4

If the Community doesn’t know the answer to this question, does anyone know the email address to write to WD? Thank you. Accessing this Passport involves a court case, so any help would be much appreciated.

5

Hi hilaryp, please check your private messages.