Cannot use shuffle feature in my car

Hi there, I have a clip jam hooked up by USB in a 25 Honda Civic. However it only lets me scroll through one song at a time and the shuffle feature doesn’t work. As soon as I plug into the device it says charging and will not let me choose shuffle either, even if I’ve tried to do this before I plug in. Is there any way round this please?

Change the USB mode to MSC in the player settings and use a charge-only cable, shuffle will work normally.