I read in the WD community Forum to update the WD Security application to the latest version. I have done this but I am still unable to connect/unlock my drive. When I open WD Security and connect the drive, it says there are no volumes.
Hey,
I have exactly the same problem. Could you please be more specific??? what do you mean by “another computer”? Another Mac with Mojave? Another Mac with lower operating system? HELP!!!
But you drive is formatted with NTFS? Fat? I could not do that I guess because my driver is formatted with Iosjournaller or however it is named the Apple format. Could you please check? I am really desperate
OK, I connected the drive to my windows 10 and was prompted for a password. I input it and now I will download wd security as you advised. thanks. I hope it will work
It worked, man. You cannot figure out how much I thank you. I was completely convinced that I have somehow damaged the drive! And today it occurred to me that maybe there was an issue with Mojave upgrade and that I would go and check posts. I am so glad.
Hi,
I experienced the same problem after switching from Kaspersky Internet Security for Mac version 19. I then deinstalled version 19 and re-installed version 18, an after these steps I could unlock my HD again without any problem.