Cannot see content from iPhone using the Media Drive App

[alfred112]

When I open the Media Drive app, I can only see the files inside the application, and when I switch tab to iPhone. my files/photos are not showing.

I already went to Settings > Privacy > Photos, but the media drive is not on the list.

I wish to backup my photos from my iPhone to the Media Drive. anyone knows how to fix this issue?

[drlucky]

if it is not seen in the privacy settings then the app would not have access to the photos. I would try uninstalling and reinstalling the app. during the setup it should ask if you will allow it to access your photos. 

[alfred112]

No luck, maybe the current update of IOS is not compatible with the application since the last update of the app was 2 years ago. Sad that Sandisk did not make any update or support afterwards. Thank you for the help though.