cannot copy-paste

So my father just got the new version of the sansa clip [I think it’s the clip+ because i have the original clip and his looks different]. I cannot copy and paste folders/files to the device. I hit ctrl+v to paste and nothing happens. I tried to reformat it but nothing happened, all the old files are still on there.

SO i cannot paste the firmware update on it, version 02.01.35.

Brand new device from amazon less than 7 days ago.

Ideas??

Maybe because you’re trying to put the latest firmware for the original Clipv2 (02.01.35) onto it.

If the new player is the Clip+

the firmware you’re looking for is here. If it is the newest model of the Clip line, the Clip Zip

then you’ll find the latest firmware update for it here.