So my father just got the new version of the sansa clip [I think it’s the clip+ because i have the original clip and his looks different]. I cannot copy and paste folders/files to the device. I hit ctrl+v to paste and nothing happens. I tried to reformat it but nothing happened, all the old files are still on there.
SO i cannot paste the firmware update on it, version 02.01.35.
Brand new device from amazon less than 7 days ago.