I have tried everything suggested that I can find. Currently trying to update f/w manually from 1.01.17 to 1.02.16. Copied unzipped bin file to device (root) and disconnected as instructions state but remains at 1.01.17.
Device compatability report in rhapsody gives this c&p message
Device Compatibility Report for SANSA CLIPZ (F:) :
This PC reports it is running ‘Microsoft Windows XP, Service Pack 3’
This device supports ‘WMDM_MSC’ communication protocol
MSC stands for Mass Storage Class. A device in this mode operates similar to a USB Flash Drive.
This device is not compatible with Rhapsody Premier or Rhapsody Premier Plus subscriptions as currently configured.
You may be able to change a setting on this device to make it compatible.
This device is not authorized for the current user xxxxxxxxx.
xxxxxxxxxx has a Rhapsody Premier or Rhapsody Premier Plus subscription
Rhapsody users with a Rhapsody Premier or Rhapsody Premier Plus subscription can transfer Rhapsody subscription content to their authorized devices.
You should be able to transfer purchased or imported tracks to this device.