Cannot access My Book Live anymore

I can no longer access my “My Book Live” on my laptop and desktop. All I get is a steady blue light with periodic blinking green light.
I’v reset it, turned the power off and on, changed modem cables and plugged it directly into each computer, all several times each with no response.
It is still listed under “devices and printers” were I can get the mac and Ip addresses. I pinged the IP address and got a response, but still unable to access it on file explorer
Needles to say I have no clue what to do next, so any suggestion would be greatly appreciated.
If it helps at all the model number is AP1NC

Thanks in advance

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Hi there, go ahead and connect the My Book Live directly into the computer and ping it to see what happens. You can contact support at any time for further help.

https://support.wdc.com/support/case.aspx?lang=en

I have the same here. I can access the drive on wd2go online but no luck on my desktop. When I start SmartWare I can see it but when click on it I get the user name and password dialogue box and when I enter them nothing happens and the same process gets repeated again and again with no luck. Can you help please…