Whatever you think of their products, do not deal with the company directly. My experience - as follows. On 12/19/08 I ordered a memory case, then immediately canceled. A week later the product was delivered. On 12/20/08, I again ordered from the sandisk site the 32GB View on sale for $199 and a 10% discount coupon. No confirmation or otherwise and no response to three e-mails. Between 12/29/08, when the item was still on sale, and 01/08/09 I have spoken to ten different people at customer service, been cut off more than once, not received promised return calls and never given a proper explanation as to why my order was not fulfilled. Until today, the best I got was “it’s under review.” Finally, on my fourth call on 01/08/09, three weeks after the order, I was told some of my information was inconsistent and that the order was canceled. What information, they could or would not say and only suggested that I re-order at the current price of $249.99. Why, I ask, when it is currently available for $205.00 (incl. P&P) from reputable retailers? Had I been told within ten days or so of the problem, I could have repurchaed from sandisk for about $180.00 or Amazon for $199.00 with P&P. Frankly, I wouldn’t even buy any sansa now but accessories ordered from other sources were delivered in a timely and efficient manner and generally the View reviews are pretty good - although all seem to agree that the sound from the clip is superior - go figure? Negative stars for sandisk. I hope that they take notice for the benefit of all. Replies are most welcome.