I just bought my daughter the fuze and it froze on us. SHe is crying and I am desperate for help. I took it off of the computer to play and when I turn it on the "sandisk"picture shows up but it is faded white. I can’t do anything else. I tried to put it back on connected to my computer with my usb port but it is not even reading that it is connected. I tried to hold the power button for 20 seconds a few times and it still isn’t working. There is no one to help b/c it is Christmas day so I am hoping someone sees this and can help me.