Bluetooth won't pair with Beats Studio Wireless

Hi everyone,

Trying to connect SanDisk Clip Sport Plus to Beats Studio Wireless headset. Both devices bluetooth are turned on and the SanDisk finds the Beats headset. I click to connect and the light on the Beats headset stops blinking which I believe indicates that it has connected? Both volume controls are up and it shows a song playing but we can’t hear anything. It works fine with the cord.

I already updated to the Firmware 2.02

Any ideas?

Thank you

Have you tried using any other bluetooth device to see if it would connect?