Black screen, blue ring


I have never had problems with my Sansa 8 G before but tonight as I was listening to it, the music cut out and the screen went black,  The blue ring is still lit and I can not get it to turn off.  I tried to plug it into my computer but it’s not coming up.  I have only had this player for 3 months, any advice would be great.  Thank you!!

Hold up the power switch for 15-30 seconds. Look at a clock–it’s longer than you think. That should shut it down and reset it.

If that doesn’t shut it off, call 1-866-SANDISK. You have a year-long warranty period.