I’m an editor for the film/television industry, using Final Cut Pro. I have a My Book Studio 2TB that diplays a, “Bad B Tree Node Size” message in disk utility, and doesn’t show up on my desktop. I have searched the knowledge base, and the community here on WD, as well ask for help with tech support. Furthermore I have called WD for help, and they simply will not address this prevalent issue so many WD customers have.
WD should realize that the film/television/music recording industry is very tight. We are quick to share our frustrations as well as our happy experiences. Word spreads fast when a manufaturer and their support team dances around an issue, rather than doing everything they can to make insure we get quick resolution to our needs. We work very hard to meet extremely stringent deadlines, but when we can’t access our files, because WD provides “NO REAL SUPPORT,” and miss our deadline even once, everyone in industry knows in a hurry. Read Apple’s Support Community’s user’s frustrations with WD and you’ll begin to understand the scope of this one issue alone. It’s sad that we have to be our own support team, and come up with our own answers, because WD doesn’t care enough about their customer base to give us intelligent, timely, cost efficient solutions. The least you can do is to provide software that will help recover our data, instead of “Handing Us Off,” to third partys, who charge $900.00 to recover data.
What are you hiding WD???
I have 4 WD hard drives. They are all being replaced with more reliable drives. Your lame answers to our questions like: “Have you plugged the drive in?” or “Have you turned the unit on?” are no longer acceptable to those of us who are computer savy. When our reputation is in your hands and you ignore us…Wake up WD!!!
