Hi,
I recently purchased a 2TB Passport external drive. I also recently upgraded my Smartware to 2.2.1 (11/25/13 version). Before the install, I had no problems backing up files on one machine, then plugging the drive into another machine and being able to open the files (wma audio files). After the upgrade, when I view the files on the original machine, the files appear fine. I can open them with no problem. On the other machine, when I view the files in Explorer, all of the file information is unavailable. When I open the files in Smartware on that machine, it is showing the files as greyed out with a line through it (deleted). The files are not deleted and it shows in sync on the original machine.
What could be the cause?
Thanks.