I’m using WD Smartware to create my first backup to MyCloud. It says there are files that did not backup. You click the link and it says you can retry them. If I select a file and click “Retry”. Nothing happens. Why are these files not backing up and how do I get them to backup?
Hello,
What type of files are those? If the files are still being used by the computer, they might not be backed up.
I have a similar question, hope not off topic. Smartware lists files that were not backed up, and I can retry, BUT files on source no longer exist? How does Smartware determine the list of files that need to be backed up? In RADAR’s case they are still on source and maybe in use, in my case they are no longer on source. In both cases we can view the Files and select retry