Backup from MacBook Pro to My Passport 5 TB using Acronis True Image doesn't work

WD External and Portable SSD Portable SSD
1

Hi there,

Having installed Acronis True Image, I attemted repeatedly to make a backup of the laptop’s HDD - to no avail, as the external drive (connected via USB) is not accessible: Allegedly I’m not authorised to write on the external drive. What can/must I do to solve this?

Thanks for any help (beyound useless phrases).

2

Hi @Bella21,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask