# Back Function

**URL:** <https://forums.sandisk.com/t/back-function/28754>\
**Category:** All other MP3 players\
**Created:** [May 5, 2013, 10:17pm UTC](https://forums.sandisk.com/t/back-function/28754 "2013-05-05T22:17:37Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![jillbones](https://avatars.discourse-cdn.com/v4/letter/j/3ab097/32.png) [@jillbones](https://forums.sandisk.com/u/jillbones)\
**Post date:** [May 5, 2013, 10:17pm UTC](https://forums.sandisk.com/t/back-function/28754/1 "2013-05-05T22:17:37Z")

</div>

The “back” button on my clip zip does not work when I press&nbsp; or hold it for several seconds.&nbsp; Sandiisk suggests that I update the

firmware.&nbsp; Is that my only option?

---

<div class="post-metadata">

**Author:** ![tapeworm](https://avatars.discourse-cdn.com/v4/letter/t/ea5d25/32.png) [@tapeworm](https://forums.sandisk.com/u/tapeworm)\
**Post date:** [May 6, 2013, 6:04pm UTC](https://forums.sandisk.com/t/back-function/28754/2 "2013-05-06T18:04:38Z")

</div>

Sounds more like a hardware issue to me, but if it is there’s really no way to fix it short of getting a new player. Is that the only button that doesn’t seem to work right? What if you just give it a quick press, anything?

Re-installing the firmware may do the trick, but it may not. Still, it can’t hurt to try. Here is the [firmware post](https://forums.sandisk.com/t/sansa-clip-zip-firmware-01-01-20/28831) with the latest version. Don’t use the Updater; just follow the manual insstallation instructions.

Let us know how it goes.